So today was a huge first in I don’t know how many years. Yesterday afternoon I received a call from the community mental health team. The call was an acknowledgment of the referral by my GP only 36 hours before, so to say I was stunned and impressed was an understatement.
The call yesterday was fairly brief but had a few simple aims, firstly to establish my safety, secondly to ensure I had contact numbers of support if I needed them and lastly to arrange a time to call me today for a telephone assessment.
Today the same person (note the consistency) called to assess me. This followed a fairly typical mental health assessment format but was so different to ones I have experienced before. It was carried out with understanding, empathy, support and also helped on a practical level as well. I have to admit I was very sceptical but then who would blame me after the last few years of one bad experience followed by yet more bad experiences. I was able to be completely honest with the person on the phone, I was able to tell them my deepest fears and even though they felt they hadn’t done much at all I was eternally grateful for this support at what seems an impossible time.
The other thing that made such a difference was the honesty of the person I was speaking to. Never has a mental health professional said to me: ‘I will try and call you back today after I speak to the doctor, but if I don’t it may be due to an emergency or not being able to speak to the doctor but I will call on Monday’. A typical scenario is that they say they will call back and don’t and then deny ever saying that!
Well he did call back (yes the same person)! He checked again I had all the numbers I needed and understood my fear of going to accident and emergency and seemed to join me in a determination to try and stop this from happening. He had spoken to the doctor and has some ideas and for the first time in years I am even willing to discuss a possible new medication.
He is calling me on Monday and we are reassessing the situation then. In the meantime I am so grateful for what he has done over the last couple of days to help shine a bit of light and hope in a rather bleak situation. It is very rare for the professionals to be the bearers of light and hope – this is often only generated by my amazing family and friends!
Not only is this a first in so many years during a crisis situation but also I was properly listened to by a professional. I wasn’t judged because I work or because I could articulate what was happening to me. My distressing symptoms were acknowledged and not once was any aspect of my illness belittled. It will obviously take a while to gain my full trust, after so many years I have learnt to protect myself and to be cautious but feeling like I do, this support is hugely significant.
So yes the small things do matter, I ensured that I told the mental health worker exactly that today. Sometimes things can get over complicated and the wrong help given as a result but today I received what some would consider a small amount of support but it made the world of difference.
One thought on “It is the small things that often matter …”
I’m so glad you got the respect and compassion and professional support that you deserve. It’s shocking how we who use the mental health system put up with being under-served, ignored, belittled and forgotten. Your post gives me hope!